People's Postcode Lottery TrustScore Opinions
Do you agree with People's Postcode Lottery's TrustScore? Share your view and see what 41,852 customers have already expressed.
Long-Term Player Experience
One player has participated for over 10 years, winning a total of £30 and no other prizes. They continue to play with hope of a bigger win before their time ends.
Customer Service Impressions
- A customer praised Devine, a staff member who quickly merged their two accounts within minutes and provided helpful information about their winnings.
- An efficient Irish representative assisted with setting up a direct debit after a bank card change, also informing about a new free game related to a TV series.
- Eduardo was recognized for being friendly, professional, confident, and thorough in answering questions and explaining procedures.
Technical and Security Concerns
A user reported problems signing up on the app the day after registering, discovering through a web search a major personal data breach involving login issues.
Player Satisfaction and System Accessibility
One participant enjoys playing for the chance to win but has yet to win anything, having played only briefly.
Most users find the system accessible, but customer responses can be unsatisfactory during problems.
"Been playing this lottery well over 10 years now. My postcode has won a total of £30 in these years with no other prizes. Still enjoy playing in the hope on day before I pop my clogs I will win more."
"Eduardo was friendly & professional throughout the call. Answered my questions confidently, & went to find out anything he wasn't sure with."
Author’s summary: Customer experiences with People's Postcode Lottery vary from long-term optimistic players and praised support staff to technical issues and limited winnings reported.
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