Mobile Coverage Complaints Surge After 3G Switch-Off
Complaints about mobile coverage in Australia have increased significantly, with a 69.2% rise in complaints about non-working mobile services, according to the Telecommunications Industry Ombudsman (TIO) Annual Report 2024-25.
The report highlights issues with dropouts, costs, and financial problems, with 57,592 complaints received by the TIO in fiscal 2024-25.
The reliability of Australia’s mobile networks has plummeted after last year’s 3G mobile network switch-off.
TIO Figures Show Soaring Complaints
- 69.2% increase in complaints about non-working mobile services
- 57,592 complaints received by the TIO in fiscal 2024-25
Author's summary: Mobile coverage complaints surge in Australia.