Purplebricks Mortgages Partners with JammJar to Enhance Customer Services
Purplebricks Mortgages has chosen JammJar, an AI broker platform, to transform its customer services, aiming to deliver a faster, smoother, and more personal experience for every mortgage customer.
- Remove time-consuming administration
- Automate compliant follow-ups
- Support consistent, high-quality communication throughout the customer journey
With JammJar, advisers will be able to spend more time understanding customer needs and offering tailored advice. The platform offers various features, including:
- Case management
- Compliance and audit trails
- Communications and customer updates
- Call transcription into structured fact finds
- Follow-up email automation
- Document validation
“JammJar allows us to scale and strengthen our service without increasing costs. It lets our advisers spend more time advising and less time ticking boxes – meaning faster case progression, better conversations and a more human experience for every customer.” - Robert Nichols, Managing Director at Purplebricks Mortgages
Author's summary: Partnership improves mortgage customer experience.
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