Chris Hayward, CEO, emphasizes the importance of inclusion in NMBS' culture.
Diversity and inclusion are often confused, but they have distinct meanings. Diversity refers to representation, while inclusion is about creating a sense of belonging.
Diversity is about representation, about who is in the room. Inclusion is about belonging, about who feels welcome, valued and able to thrive in that room.
In the construction industry, this distinction is crucial. To address skills shortages, the industry must become more diverse and attract talent from a wider range of groups.
Independent merchants, being local by nature, have a unique opportunity to reflect the diversity of their surrounding communities.
Author's summary: Inclusion is key to diversity and success.